Shipping

Shipping Policy

Thank you for shopping with us! We're excited to deliver your order. Please take a moment to review our shipping policy.

Processing Time

• All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
• Orders placed over the weekend or on holidays will be processed the following business day.
• We strive to get your order to you as quickly as possible, but please allow extra time during busy seasons or promotional periods.

Shipping Rates & Delivery Times

• We offer a variety of shipping options to suit your needs:
• Standard Shipping: Typically arrives in 5-7 business days (depending on your location).
• Expedited Shipping: Typically arrives in 2-3 business days.
• Overnight Shipping: Orders will be delivered the next business day, if placed before 12 PM (noon).
• Shipping Rates We currently offer a flat shipping rate of $7.95 and free shipping for all orders over $75.

Shipping Locations

• We currently ship within the U.S. only. We hope to offer international shipping in the future!

Order Tracking

• Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to follow your package’s journey.

Shipping Delays

• While we aim to ensure timely delivery, we cannot be held responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances.
• If you experience any issues with your shipment or have not received your order in the expected time frame, please contact us at hola@shopdulcedreams.com

Incorrect Shipping Address

• Please double-check your shipping address at checkout. We are not responsible for lost or delayed orders due to incorrect addresses provided by the customer.
• If you realize you’ve entered the wrong shipping address, please contact us as soon as possible at hola@shopdulcedreams.com, and we’ll do our best to update it before shipping.

Shipping Costs for Returns

• Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival. Please refer to our Return Policy for more information.

Lost or Damaged Packages

• In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

Questions or Concerns

• If you have any questions or concerns about your order or shipping, feel free to reach out to us at hola@shopdulcedreams.com

Thank you for supporting our business. We appreciate your patience and understanding!

 

Returns

Return and Exchange Policy

We want you to be completely satisfied with your Dulce Dreams purchase. If you are not entirely happy with your order, we offer a straightforward return and exchange policy to ensure a smooth process.

Eligibility

• Returns: Items must be returned within 30 days of the original purchase date.
• Exchanges: Items can be exchanged within 30 days of the original purchase date.

Conditions

• Items must be in their original condition: unworn, unwashed, and with all tags and labels attached.
• Items marked as final sale are not eligible for return or exchange.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

Process

• To Initiate a Return/Exchange: Contact our customer service team here to request a return authorization number and instructions. Please include your order number, details, and reason for return!
• Packaging: Pack the items securely in the original packaging, including any accessories, tags, and labels. Enclose a copy of the original receipt or order confirmation.
• Shipping: Returns must be shipped back to us at the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

• Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is a result of our error.

Exchanges

• If you wish to exchange an item for a different size, color, or style, please contact customer service to check availability and receive instructions. Exchanges are subject to product availability and may involve additional shipping charges.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at [customer service email] with a description of the issue and any relevant photos. We will cover the return shipping costs and arrange for a replacement or full refund.

Contact Us For any questions or concerns about our return and exchange policy, please reach out to our customer service team at [customer service email]. We are here to help and ensure your satisfaction.